Terms of Service

Welcome to Nexora Software Solutions ("Nexora", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our website, products, applications, and related services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please discontinue use of our services.

Nexora provides digital products and professional services, including but not limited to:

• Modern website design and development
• Custom web application development
• E-commerce solutions
• Content management systems (CMS)
• Nexora AI features and AI-assisted tools
• Nexora Studio website management platform
• Technical consultation and digital solutions

The availability and scope of services may change over time without prior notice.

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide is accurate and up to date.
• You will comply with all applicable laws and regulations.

You agree not to:

• Use our services for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Distribute malware, viruses, or harmful code.
• Interfere with the security or availability of our services.
• Copy, modify, reverse engineer, or exploit our software without permission.
• Use automated tools to abuse or overload our systems.

Violation of these Terms may result in suspension or termination of access.

Some services may require an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities performed under your account.
• Promptly notifying us if unauthorized access occurs.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

Unless otherwise stated, all website content, software, graphics, branding, logos, documentation, designs, and source materials are the property of Nexora Software Solutions or its licensors.

You may not reproduce, distribute, modify, or commercially exploit our content without prior written permission.

You retain ownership of any content you submit to us, including text, images, branding materials, and other project assets.

By providing such content, you confirm that:

• You own the necessary rights.
• The content does not infringe upon third-party rights.
• You grant Nexora permission to use the content solely for providing the requested services.

Where applicable:

• Prices are quoted in the applicable currency.
• Payment terms will be specified in quotations, invoices, or service agreements.
• Late payments may delay project delivery.
• Unless otherwise stated, payments are non-refundable once work has commenced.

Our services may integrate with or rely on third-party platforms such as hosting providers, payment gateways, analytics tools, AI services, or communication platforms.

We are not responsible for:

• Service interruptions caused by third parties.
• Third-party policies or practices.
• Losses resulting from external service providers.

Users are responsible for complying with the terms of any third-party services they choose to use.

Certain services may include AI-assisted functionality through Nexora AI or third-party AI providers.

AI-generated content:

• May contain inaccuracies.
• Should be reviewed before business or legal use.
• Does not replace professional advice or human judgment.

Users remain responsible for verifying AI-generated outputs.

We strive to maintain reliable services but do not guarantee uninterrupted availability.

Services may be temporarily unavailable due to:

• Maintenance
• Security updates
• Infrastructure issues
• Events beyond our reasonable control

To the maximum extent permitted by law, Nexora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services.

Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Our services are provided on an "as is" and "as available" basis.

We do not guarantee:

• Continuous availability
• Error-free operation
• Compatibility with every platform
• Specific business outcomes or search engine rankings

We may suspend or terminate access if:

• These Terms are violated.
• Illegal or fraudulent activity is detected.
• Continued use presents security or operational risks.

Termination does not affect obligations incurred before termination.

We may update these Terms from time to time.

The latest version will always be published on this page with the updated revision date.

Continued use of our services after changes become effective constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws applicable in Malaysia, without regard to conflict of law principles.

If you have questions about these Terms of Service, your responsibilities when using our services, or the terms that apply to a project or subscription, you may contact Nexora Software Solutions at support@nexorastack.com.

When contacting us about an account, project, invoice, or service-related matter, please include sufficient details for us to identify the relevant service and understand your enquiry. You should not include passwords, payment card details, or other unnecessary sensitive information.

We will review your enquiry and respond within a reasonable period. Project-specific agreements, proposals, statements of work, or support arrangements may provide additional contact procedures that apply alongside these Terms.